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returning for 2021!


Read DWP Statement About Aftershock 2020 Here


Refund & Deferral FAQs

I CAN’T LOG IN TO MY FRONT GATE ACCOUNT. HELP!

https://aftershock2020.frontgatetickets.com has been replaced with https://aftershock.frontgatetickets.com – to sign in to your account, please go to  https://aftershock.frontgatetickets.com and click “Sign In” at the top. Please email us at info@aftershockfestival.com if you are experiencing any issues.

WHEN WILL I RECEIVE DETAILS ON WHAT TO DO WITH MY 2020 PASSES?

Emails with complete details on refunds or deferring to 2021 went out on July 27th. Additionally, reminder emails were sent to anyone who did not open/take action from the initial email on August 12th and August 24th. If you did not receive, please read through our full FAQ’s to see if we can answer your question. If not, please send us an email at info@aftershockfestival.com

HOW DO I REQUEST A REFUND?

The refund window for Aftershock 2020 is now closed as of August 25, 2020. If you requested a refund, the refunds are in process and you should be seeing the funds back to your original point of purchase very soon. If you did not request a refund, your pass(es) have been deferred to 2021.

HOW DO I DEFER MY PASS(ES) TO 2021?

The window to request a refund or to manually defer your passes for 2021 has closed as of August 25, 2020. If you did not request either, your passes have been automatically deferred to 2021.

I PURCHASED A PHYSICAL TICKET AT AFTERSHOCK 2019 – WHAT DO I DO?

Our refund window closed on August 25, 2020. If you purchased a physical Aftershock 2019, your pass will automatically be deferred to 2021 and it includes entry to the newly added 4th night. You will visit the box office upon arrival in 2021 to trade your physical ticket for a festival wristband. 

CAN I DEFER SOME OF MY PASSES AND GET A REFUND ON THE OTHERS?

Unfortunately Front Gate is not able to process partial refunds so they are unable to accommodate request such as this.

I PURCHASED INSURANCE WITH MY PASSES. AM I BETTER OFF GOING THROUGH INSURANCE FOR MY REFUND?

Front Gate has recommended to process your refund via the refund process via logging into your Front Gate account to obtain the full refund including the insurance fee that you paid. Should you decide to request a refund through the insurance company that you purchased through, they will likely keep their fee. Our refund window has closed – you can reach out to your insurance provider for a refund, however it may not be a full refund.

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

You will be receiving an email directly from Front Gate Tickets when your refund request has been processed. Front Gate Tickets currently anticipates that it will take as little as 30 days from the date you requested your refund to be processed. Once a refund request is processed, it will take 7-10 business days from the date in which your refund was processed for funds to be deposited back to your original method of payment. We thank you in advance for your patience.

WILL I RECEIVE CONFIRMATION IF I DEFER MY PASS TO 2021?

You will be receiving an email confirming your deferral to 2021.  Please be patient, it may take up to 30 days for us to process and reply.

ARE PASSES FOR 2021 AVAILABLE TO PURCHASE?

2021 passes are not available yet. Since 2020 was sold-out, we need to get through the refund window before we put passes on sale, however, you can join our waitlist to be notified first when passes go on sale HERE.

I’M DEFERRING TO 2021, CAN I UPGRADE TO VIP?

Since 2020 was sold-out, we need to get through our refund window to see what we have available for 2021. We’ll be contacting our friends who deferred first with the opportunity to upgrade to VIP in 2021.

IF I DEFER MY PASS, WILL I HAVE TO PAY ANY PRICE INCREASES IN 2021?

Nope – your passes will automatically roll over to 2021, for the same price and pass type in which you purchased, and as an added bonus, you’ll get admittance to Thursday night for FREE!

I’M CONSIDERING DEFERRING. DO I GET ANY PERKS FOR DEFERRING?

YES! We are excited to announce that Aftershock 2021 will start on Thursday and as a THANK YOU, all 2020 pass holders who defer to 2021 will get admission to the Thursday night for FREE!

WHAT IS THE DEADLINE TO REQUEST MY REFUND?

The deadline to request your refund was August 25, 2020. We are no longer accepting refund requests.

I SOLD MY PASSES VIA LYTE – WHEN WILL I RECEIVE MY MONEY?

You will be automatically refunded within the next 30 days back to your original method of payment. Please note merchant name on your refund will not be Lyte, instead will be Front Gate Tickets. Please also note that if you purchased your passes via our layaway plan and requested a refund, it will process in separate installments (matching your original payment amounts) back to the original payment method used for each scheduled payment. Front Gate Tickets currently anticipates that it will take as little as 30 days from the date you requested your refund to be processed. All refunds will be applied within 7-10 business days of the first refund, for some it happens in the same days and for others it happens over a few days (depending on your financial institution). No additional funds will be pulled from your account.

I BOUGHT PASSES OFF OF LYTE, HOW DO I REQUEST A REFUND?

If you purchased your Aftershock 2020 passes, you will be contacted by Lyte directly with directions on how to request a refund or defer your passes. Should you need any help please contact support@lyte.com.

WHAT IF I PURCHASED VIA LAYAWAY AND REQUEST A REFUND?

Please note that if you purchased your passes via our layaway plan and requested a refund, it will process in separate installments (matching your original payment amounts) back to the original payment method used for each scheduled payment. Front Gate Tickets currently anticipates that it will take as little as 30 days from the date you requested your refund to be processed. All refunds will be applied within 7-10 business days of the first refund, for some it happens in the same days and for others it happens over a few days (depending on your financial institution). No additional funds will be pulled from your account.

WHAT IF I STILL OWE ON LAYAWAY AND WANT TO DEFER TO 2021?

Please note that you will not be charged from July – September. We will be emailing all layaway deferrals in late August with an update on new payment dates, including the option to extend your payment plan to amortize over additional months. And, if you defer, you’ll get the fourth night for free!

I REQUESTED A REFUND, AND NOW I HAVE ZERO ORDERS IN MY ORDER HISTORY.

Once a refund request is processed, it will no longer appear in your order history. If you already requested your refund, this likely means your request has been processed.

If you have questions or concerns about this, please email your Order ID number to info@aftershockfestival.com

I LOST OR REPLACED MY CARD AND NEED TO UPDATE MY PAYMENT METHOD FOR A REFUND.

Unfortunately, it is a Front Gate protocol that all refunds go back to the original method of payment even if you were to update your payment information. Once your refund has been processed, please reach out to your financial institution (even if the account is closed). Our understanding is that the financial institutions will be credited and should be able to easily assist you. If you have further questions regarding this matter, we suggest reaching out to Front Gate Tickets by calling 888-512-7469.

I PURCHASED VIA SEATGEEK, STUBHUB, VIAGOGOO, VIVIDSEATS, ETC. AND CAN’T GET A REFUND.

Unfortunately, our only ticketing partner is Front Gate Tickets, and we do not have any official 3rd party ticket resellers for our festival. We are not responsible for 3rd party ticket reseller refund policies.

WHAT ABOUT HOTEL RESERVATIONS?

While we are unable to assist with independently reserved hotel or travel arrangements, here are some helpful tips:

– If you booked a hotel room within the DWP provided reservation platform; we recommend using the following instruction to obtain a cancelled status on your upcoming hotel reservation. If for any reason you do not have the below cancellation option in your email confirmation from Hotel Planners or made a non-refundable reservation, please contact vipres@hotelplanner.com and include your confirmation number and any additional information for review.
– Lookup reservation to submit a cancellation here https://aftershock20.experientgroups.com/
– Use the Cancel option to submit
– If you secured a hotel reservation outside of the DWP provided reservation platform please contact that provider directly to cancel your hotel reservation in order to avoid a cancellation fee.

WHERE WILL AFTERSHOCK 2021 BE HELD?

Aftershock 2021 will be held at the Discovery Park in Sacramento, CA, October 7-10, 2021. Stay tuned and make sure you’re subscribed to our official newsletter to be the first to hear updates on Aftershock 2021: JOIN HERE

WILL THE LINEUP BE THE SAME IN 2021?

Yes! We’re bringing back two headlining nights of Metallica, with Saturday headlined by My Chemical Romance. Other 2021 artists will be announced in October!

WILL I STILL RECEIVE MY T-SHIRT?

No. If you requested a refund, you will be refunded for your full purchase. If you purchased your t-shirt on a separate order, you would have needed to request that to be refunded as well. If you opted to defer your passes to 2021, your t-shirt order will also be deferred to 2021. 

I WON PASSES FROM A RADIO STATION. WILL THEY BE VALID IN 2021?

Yes, we are pleased to honor all promotional passes that have been won by our radio partners.

WILL VENDORS BE REFUNDED?

If you were a vendor confirmed to work at the festival, please email vendors@sohoconcessions.com