Emails with complete details on refunds or deferring to 2021 went out on July 27th. If you did not receive, please read through our full FAQ’s to see if we can answer your question. If not, please send us an email at info@aftershockfestival.com

– Log into your Front Gate account
– Select “Order History” under the “Your Account” tab in the navigation bar
– Select “View Order Detail” on the order number you wish to have refunded
– Click “Request Refund”
– Funds will be deposited within 30 days of request
– If a refund is selected, ALL purchases within the confirmation number will be refunded (i.e. t-shirts)

**All refunds must be requested by August 25, 2020***

– Log into your Front Gate account
– Select “Order History” under the “Your Account” tab in the navigation bar
– Select “View Order Detail” on the order number you wish to have refunded
– Click “Defer My Pass”
– You will receive a confirmation email when your request for deferment has been successfully received. All order ID numbers will remain the same from 2020.

***If you do not log in and choose Refund or Defer, your passes will automatically defer to 2021 on August 25, 2020***

If you purchased a physical ticket for 2020 on-site at Aftershock 2019, your pass will automatically be deferred to 2021 and it includes entry to the newly added 4th night. You will visit the box office upon arrival in 2021 to trade your physical ticket for a festival wristband. If you’d like to request a refund, please email info@aftershockfestival.com with your email, phone number, order ID number (if you can locate on your physical ticket) or your barcode on your ticket included in your email.

Unfortunately Front Gate is not able to process partial refunds so they are unable to accommodate request such as this.

Front Gate has recommended to process your refund via the refund process via logging into your Front Gate account to obtain the full refund including the insurance fee that you paid. Should you decide to request a refund through the insurance company that you purchased through, they will likely keep their fee. Hope this helps in the process of your decision.

You will be receiving an email directly from Front Gate Tickets when your refund request has been processed. Front Gate Tickets currently anticipates that it will take as little as 30 days from the date you requested your refund to be processed. Once a refund request is processed, it will take 7-10 business days from the date in which your refund was processed for funds to be deposited back to your original method of payment. We thank you in advance for your patience.

You will be receiving an email confirming your deferral to 2021. Please be patient, it may take up to 30 days for us to process and reply.

2021 passes are not available yet. Since 2020 was sold-out, we need to get through the refund window before we put passes on sale, however, you can join our waitlist to be notified first when passes go on sale HERE.

Since 2020 was sold-out, we need to get through our refund window to see what we have available for 2021. We’ll be contacting our friends who deferred first with the opportunity to upgrade to VIP in 2021.

Nope – your passes will automatically roll over to 2021, for the same price and pass type in which you purchased, and as an added bonus, you’ll get admittance to Thursday night for FREE!

YES! We are excited to announce that Aftershock 2021 will start on Thursday and as a THANK YOU, all 2020 pass holders who defer to 2021 will get admission to the Thursday night for FREE!

The deadline is August 25.

You will be automatically refunded within the next 30 days back to your original method of payment. Please note merchant name on your refund will not be Lyte, instead will be Front Gate Tickets. Please also note that if you purchased your passes via our layaway plan and requested a refund, it will process in separate installments (matching your original payment amounts) back to the original payment method used for each scheduled payment. Front Gate Tickets currently anticipates that it will take as little as 30 days from the date you requested your refund to be processed. All refunds will be applied within 7-10 business days of the first refund, for some it happens in the same days and for others it happens over a few days (depending on your financial institution). No additional funds will be pulled from your account.

If you purchased your Aftershock 2020 passes, you will be contacted by Lyte directly with directions on how to request a refund or defer your passes. Should you need any help please contact support@lyte.com.

Please note that if you purchased your passes via our layaway plan and requested a refund, it will process in separate installments (matching your original payment amounts) back to the original payment method used for each scheduled payment. Front Gate Tickets currently anticipates that it will take as little as 30 days from the date you requested your refund to be processed. All refunds will be applied within 7-10 business days of the first refund, for some it happens in the same days and for others it happens over a few days (depending on your financial institution). No additional funds will be pulled from your account.

Please note that you will not be charged from July – September. We will be emailing all layaway deferrals in late August with an update on new payment dates, including the option to extend your payment plan to amortize over additional months. And, if you defer, you’ll get the fourth night for free!

Once a refund request is processed, it will no longer appear in your order history. If you already requested your refund, this likely means your request has been processed.

If you have questions or concerns about this, please email your Order ID number to info@aftershockfestival.com

Unfortunately, it is a Front Gate protocol that all refunds go back to the original method of payment even if you were to update your payment information. Once your refund has been processed, please reach out to your financial institution (even if the account is closed). Our understanding is that the financial institutions will be credited and should be able to easily assist you. If you have further questions regarding this matter, we suggest reaching out to Front Gate Tickets by calling 888-512-7469.

Unfortunately, our only ticketing partner is Front Gate Tickets, and we do not have any official 3rd party ticket resellers for our festival. We are not responsible for 3rd party ticket reseller refund policies.

While we are unable to assist with independently reserved hotel or travel arrangements, here are some helpful tips:

– If you booked a hotel room within the DWP provided reservation platform; we recommend using the following instruction to obtain a cancelled status on your upcoming hotel reservation. If for any reason you do not have the below cancellation option in your email confirmation from Hotel Planners or made a non-refundable reservation, please contact vipres@hotelplanner.com and include your confirmation number and any additional information for review.
– Lookup reservation to submit a cancellation here https://aftershock20.experientgroups.com/
– Use the Cancel option to submit
– If you secured a hotel reservation outside of the DWP provided reservation platform please contact that provider directly to cancel your hotel reservation in order to avoid a cancellation fee.

Aftershock 2021 will be held at the Discovery Park in Sacramento, CA, October 7-10, 2021. Stay tuned and make sure you’re subscribed to our official newsletter to be the first to hear updates on Aftershock 2021: JOIN HERE

Yes! We’re bringing back two headlining nights of Metallica, with Saturday headlined by My Chemical Romance. Other 2021 artists will be announced in October!

o. If you request a refund, you will be refunded for your full purchase. If you purchased your t-shirt on a separate order, you will need to request that to be refunded as well. If you opt to defer your passes to 2021, your t-shirt order will also be deferred to 2021. Same thing as the refund request, if you would like to defer your t-shirt to 2021 and purchased on a separate order, you will need to fill out the defer form for your t-shirt as well.

Yes, we are pleased to honor all promotional passes that have been won by our radio partners.

If you were a vendor confirmed to work at the festival, please email vendors@sohoconcessions.com