Aftershock welcomes and supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal.
What we DO NOT support are pets being misrepresented by their owners as service animals. Please leave your pet at home.
SERVICE ANIMAL DEFINITION
A ‘service animal’ is defined as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.”
Emotional support, therapy animals, or comfort animals are not considered service animals under the ADA and therefore are not allowed inside of the venue at our festivals.
SERVICE ANIMAL POLICIES
-Service animals must be accompanied and under the supervision of the handler with the disability at all times.
-Service animals are not permitted to be left unattended under any circumstances.
-Handlers are required to be prepared for, and clean-up after, their animals at all times.
-We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venue if that animal is deemed to be a health or safety threat to festival fans, staff, or other service animals, or in violation of our policies.
All service animals must be credentialed by the Access Program staff (see the procedures below).
Please note that all service dogs, including those from out of state must provide proof of rabies vaccination.
SERVICE ANIMAL PROCEDURES
Upon entering the security checkpoint, you must let the guard know that they need to call ADA on the radio to come register your service animal. All service animals must be checked in by our Accessibility Staff and given the proper credentials before stepping foot into the venue. This process will be performed quickly and respectfully by Accessibility Staff. Security/Staff will be on the lookout for all animals to have a properly credentialed festival collar tag.